Returns & Delivery Issues

Cancellations

You can cancel any time before your order is dispatched — WhatsApp us with your order details and we'll cancel it, no questions asked, full refund. Once an order is dispatched, it can no longer be cancelled; the terms below apply instead.

Handmade to order — dispatch timelines

Every piece is handmade, and some designs are made or finished after your order comes in. Each one is quality-checked by hand and packed carefully before it leaves us, so please allow 2–3 working days for dispatch (excluding Sundays and holidays). If your design needs longer, we'll message you with the expected timeline before we dispatch anything — if that doesn't work for you, you're welcome to a full refund at that point, no questions asked. Once an order has shipped, the terms below apply.

Not happy with your order? Return it for a refund

If you're not satisfied with your product, WhatsApp us within 7 days of delivery. The item should be unused and in its original condition and packaging. Here's how it works:

• Pickup: we'll try our best to arrange a pickup through our courier partner — but pickup isn't possible at every pincode, so it can't be guaranteed.
• If our courier can't reach your pincode, you'll need to send the item back to us yourself, at the return address we share with you.
• Refund: once the item reaches us — whether picked up by our courier or sent by you — and we've checked it's the same item we sent, we process your refund.

This doesn't apply to the handmade characteristics and small design variations explained further down this page — those are part of how the pieces are made, not defects.

Damaged in transit, or a mistake on our end

We stand behind what we show you:

• Wrong in design, colour, or finish? If what arrives is significantly different from the product page, tell us within 48 hours with clear photos and we'll make it right.
• Damaged in transit, or a mistake on our end? Tell us within 7 days of delivery with clear photos and we'll replace it at no cost to you.

An unboxing video is required for a damage or mistake claim. Please film the package being opened, without cuts, from before you break the seal to the item fully out of its packaging — this is what lets us approve a replacement quickly instead of going back and forth. Claims without one may take longer to resolve, or may not be approved.

Where approved, we replace with the same product you ordered — we can't swap it for a different design, even one of equal value.

Handmade by design — not eligible for return or exchange

Our pieces are delicate and made by hand, not machine-made jewellery — so they can't be pixel-perfect the way factory products are. The following are part of that handwork, not defects, and we can't accept a return, refund or exchange for them:

• Small handwork marks — an AD stone that comes loose, an occasional loose thread, a small rough patch or a touch of visible glue. These are usually easy to fix at home (a dab of glue is often all it takes).
• Small variations from the photo — each piece is made by hand by different karigars, and we source raw materials from different vendors, so the exact same material isn't always available. We keep it as consistent as we can, but small elements such as tassels, beads, patches or trims can differ slightly. The overall design, look and feel stay the same as shown — any difference is small and not easily noticeable, never a major change.
• Colour on screen — colours can look slightly different on different screens and in different lighting; the product photos are a close guide, not an exact match.

Replacement for damage is only for genuinely major damage — clearly caused in transit or a mistake on our end — reported within 7 days with clear photos and an unboxing video.

If a parcel can't be delivered

Most delivery problems come down to contact details, not the courier — please double-check your pincode, mobile number, and complete address (with a landmark) at checkout. Here's how each situation is handled:

• Wrong or invalid mobile number, or incomplete/incorrect address — if the courier can't reach you and the parcel is returned to us, we refund the order value minus the shipping charge both ways (forward and return), once we've inspected the returned parcel.
• Delivery refused, or an address change requested after dispatch — we can't offer a refund in this case. We'll try to get the courier to update the delivery address, but that's entirely at the courier's discretion and not something we can guarantee.
• Returned due to a courier mistake (not yours) — we initiate your refund within 24–48 hours of the parcel reaching us back, on a best-effort basis.

Delivery time by location

Very remote pin codes can take noticeably longer, depending on courier partner availability in that area. See full details on our Shipping & Delivery page.

Contact us

Facing an issue with your order? Reach us on WhatsApp at +91 84339 98804 — we typically reply within a few hours.