About our products
Every rakhi at Arihant Novelty is handcrafted in our Bikaner workshop. Because each piece is made by hand, minor variations in bead placement, thread colour tone, or stone shade are natural and expected — they are a feature of authentic handmade work, not a defect.
How orders work
Orders can be placed via two flows:
- WhatsApp flow: The checkout form builds a pre-filled WhatsApp message. Your order is placed only when you tap Send in WhatsApp. We reply to confirm availability, finalise pricing, and arrange delivery.
- Online payment flow: You fill in delivery details and proceed to a payment screen. Your order is captured in our system. Depending on the payment method offered at checkout, payment is either processed automatically through our payment partner Razorpay (cards, UPI, NetBanking, wallets), or made directly from your UPI app or bank to our UPI ID / bank account — in which case you confirm the payment on the screen, which notifies us on WhatsApp.
Payments — important notice
Payments made through our secure checkout are processed by Razorpay Software Private Limited, a licensed payment aggregator regulated by the Reserve Bank of India. We never see or store your full card number, UPI PIN, or net-banking credentials — Razorpay handles this data directly and shares with us only the payment status and a transaction reference.
In some cases you may instead be shown a manual UPI / bank-transfer screen. In that flow, payment is made directly from your UPI app or bank to our UPI ID / bank account — we do not process or capture your card or UPI credentials there either. After paying, you must tap the "I've paid — Confirm Order" button, which notifies us on WhatsApp; our team manually reconciles the payment against our bank statement before confirming and dispatching your order.
Duplicate payments: If you have already completed a payment, do not initiate a second one. If you believe a duplicate payment occurred, contact us immediately on WhatsApp at +91 90797 33925 or email support@arihantnovelty.com with your order ID and payment reference (transaction/payment ID, or UTR for bank transfers). We will make every reasonable effort to identify and resolve duplicate transactions, but Arihant Novelty is not liable for duplicate payments arising from customer error where the issue was not reported promptly.
Payments processed through Razorpay confirm automatically, typically within seconds. Where manual verification applies instead, confirmation is sent via WhatsApp within a few hours of your confirmation and may vary during peak season.
Shortlist Catalogs (Wishlist)
Our "Create a catalog" feature is a self-service tool provided for your convenience to help family members choose and share designs. Shared catalogs rely entirely on browser local storage and URL parameter encapsulation. You are solely responsible for sharing shortlist URLs. Shortlists do not guarantee stock reservation or lock in inventory; product availability is confirmed only upon order confirmation over WhatsApp.
Delivery
We deliver across India. Bikaner orders are fulfilled same day or next day. For all other cities, delivery availability depends on our courier partner's coverage of your PIN code — we will confirm this over WhatsApp after you place your order. Typical delivery time outside Bikaner is 3–7 business days.
The order cutoff for Raksha Bandhan 2026 (28 August) is 20 August 2026. Orders placed after this date may not be fulfilled in time.
Pricing
Prices are confirmed over WhatsApp. Listed or communicated prices are in Indian Rupees (₹) and are subject to change without notice until an order is confirmed.
GST / Tax
Arihant Novelty is not registered under the Goods and Services Tax (GST). No GST is charged on any order. All prices are inclusive of any applicable taxes.
Data we collect
When you place an order through the online payment flow, your name, WhatsApp number, delivery address, pincode, and order items are stored in our Firebase database (Google Cloud) for the purpose of order fulfilment, payment reconciliation, and delivery. Your delivery details are shared with our courier partner to generate a shipping label. See our Privacy Policy for full details.
Limitation of liability
We are a small family workshop. Our liability is limited to the value of products purchased. We are not liable for indirect losses, delays caused by factors outside our control, orders placed after the stated cutoff date, or duplicate payments not reported promptly.
Contact
For any questions, please WhatsApp us at +91 90797 33925, or email support@arihantnovelty.com.