This page explains how your order is prepared, dispatched and delivered. Delivery timelines depend on your location and our courier partners, so the times below are estimates rather than guarantees — but we do our best to get every order to you on time.
Order preparation & dispatch
Every piece is handcrafted, not mass-produced. Some designs are ready when you order; others are made or finished by hand after your order comes in. Before anything leaves us, each piece is checked by hand for quality — so a defective item is never shipped — and packed carefully, because beadwork, pearls, mirrors and embellishments are delicate.
Please allow 2–3 working days from order confirmation for preparation, quality check and packing before dispatch (excluding Sundays and holidays). If your design needs longer, we'll message you on WhatsApp with the expected timeline before we dispatch — and if that doesn't work for you, you can cancel for a full refund.
Delivery timeline
Once dispatched, orders usually arrive within:
| Location | Average delivery time after dispatch |
|---|---|
| Metro cities | 1–5 working days |
| Rest of India | 3–8 working days |
So from the day you order, most orders reach you in about 3–11 working days in total. Very remote pin codes can take longer, depending on courier partner availability in that area.
Shipping charges
One flat rate, sitewide: orders above ₹4,999 ship free, with no delivery charge added at checkout. Orders of ₹4,999 or less have a flat ₹80 shipping fee, always shown at checkout before you pay.
Order tracking
As soon as your order is handed to our courier partner, we share the tracking details on WhatsApp or SMS (and by email, if you gave us one at checkout).
Delivery address
Please double-check your pincode, mobile number, and complete address — including a landmark — at checkout. Most delivery delays and failed deliveries come down to incomplete or incorrect contact details, not the courier. Need to change something? WhatsApp us as early as possible; once an order has been dispatched, the address can usually no longer be changed.
Delivery attempts & undelivered orders
Our courier partners usually make more than one delivery attempt. If a parcel still can't be delivered — for example because of an incorrect or incomplete address, an unreachable phone number, or a refused delivery — it is returned to us. How refunds work in each of these cases is explained on our Returns & Delivery Issues page. If you're waiting on a parcel that seems stuck, message us and we'll chase it with the courier.
Damaged in transit
We pack every order to travel safely, but if something arrives damaged, message us on WhatsApp within 7 days of delivery with your order number, clear photos of the product, the packaging and the shipping label, and an unboxing video (filmed from before the seal is broken). Approved claims are replaced with the same product at no cost to you — full details on our Returns & Delivery Issues page.
Delays
Weather, festival rush, courier backlogs or remote locations can occasionally slow a delivery down beyond the estimates above. If your order is noticeably late, or anything about your delivery doesn't seem right, contact us and we'll help sort it out.
Questions?
WhatsApp us at +91 84339 98804 and we will be happy to help.